The Granite House Terms and Conditions
Workshop and Office: Unit 3, Bessemer Close, Bicester, Oxfordshire. OX26 6QE
Tel: 01869 324442 Fax: 01869 241175
Company No: 05213040
TERMS AND CONDITIONS
These terms and conditions cover any estimate or quote supplied by The Granite House Ltd. They are designed to protect
both parties, to encourage fair trade and overcome misunderstandings. The Customer will be presented these terms and
conditions upon placing their order and asked to acknowledge that they have received, read and accepted them by way of
a signature. The Company must have a signature acknowledging acceptance of these terms and conditions before any work
is carried out for the customer. No contract exists between the customer and the Company until the Company has received
and accepted the order and the agreed deposit has been received (in cleared funds). It is at this point that a binding legal
contract is created subject to these Terms and Conditions.
These terms and conditions are governed by the laws of England and Wales and subject to the exclusive jurisdiction of the
English courts. If any part of these terms is unenforceable, it shall be deemed to be deleted from this agreement and the
remaining provisions shall still apply.
These terms and conditions are subject to change without notification but will remain such and valid for any contract once
a deposit has been paid.
If these terms and conditions are in variance with or inconsistent with any terms and condition contained in the
purchaser's order, then these terms and conditions shall prevail and be effective.
Price and Payment terms:
1. Until a relationship is established, a 50% deposit is required upon placing any order for our template and installation
service with the balance due on completion. After an agreed period of time or volume of work and subject to discussion,
payment terms of up to 30 days may then be offered.
2. Should an order be initiated by the customer, the customer has the right to cancel the order without facing any
cancellation costs at any time before the date of any work having taken place. Should the customer wish to cancel the
order after any works have been under taken, he/she will be refunded monies paid less charges reflecting the costs to the
Company for this work.
The Granite House Ltd reserves the right to cancel the contract at any stage if We feel that We are unable to provide You
with adequate service. Should such a cancellation occur We will return your deposit in full. Our decision will be final.
3. All estimates are based on ground floor installations and subject to a site survey. For Installations above ground floor
level, a surcharge will be levied. It is your responsibility to inform Us of such locations when placing an order to ensure
correct pricing and deployment of suitable manpower. If You fail to do so, You will be obliged to pay Us a reasonable
surcharge and any other costs associated with the delay and organising of suitable manpower in addition to the quotation
price.
4. Any work that falls within the boundaries of the London Congestion Charge may be charged for accordingly to account
for the extra costs which are liable.
5. You are obliged to pay the purchase price in full as stated in these terms and conditions without any deduction, set-off
or abatement on any ground.
6. No retention is to be held. Any remedial work will only be carried out on receipt of full payment on practical completion.
7. You are obliged to pay for any goods, supplies and services, which are not included in the quotation but have
nevertheless been supplied by Us with your consent.
8. The ownership of all goods supplied to You in accordance with Our quotation shall remain our property until payment in
full has been received in cleared funds. Additionally, the materials supplied by Us will not be deemed "fixtures or fittings"
until paid for in full. If You resell any goods supplied in accordance with our quotation by way of a bona fide sale at full
value or otherwise, the proceeds of such sale will be held by yourself as trustee for Us until such time as We shall have
received payment in full for all goods supplied.
9. We reserve the right to dispose of all goods if they are not paid for in accordance with these terms and conditions. If
payment is overdue in whole or part for more than 28 days We may by Our servants or agents without prejudice to any of
Our other rights, recover any goods supplied to You and for that purpose may lawfully enter the premises of the Customer
or any place to which the goods have been delivered or consigned.
10. If your business is registered in the UK, all prices are subject to the addition of VAT.
Terms and Conditions for cutting and fitting services:
11. Templates, drawings and dimensions provided to us by the Customer are the sole responsibility of the Customer if we
are not taking physical dimensions or templates. Any alterations that may be deemed necessary will be subject to an extra
charge. An industry standard of 2mm tolerance is allowed for each measurement.
12. A submission of any estimate or quote by Us is not a guarantee that We can or will accept any orders. Any order will be
considered at Our absolute discretion upon receipt and is subject to the availability of the goods ordered.
13. All estimates based on our template and installation service will be subject to a site survey and estimates can change if
a site survey reveals that more work is needed.
14. If any further work is necessary before the installation to comply with safe building practise You agree that such works
are your responsibility and We accept no responsibility whatsoever for any delays resulting from such required works.
15. The Company has not priced for the following points as listed but these points have to be addressed and complied with
by the Customer:
a) Access to Water and electricity within 10m of the installationwww.thegranitehouse.co.uk
Workshop and Office: Unit 3, Bessemer Close, Bicester, Oxfordshire. OX26 6QE
Tel: 01869 324442 Fax: 01869 241175
Company No: 05213040
b) Unrestricted and unconditional access to the property will be provided at all times.
c) Parking adjacent to the property must be provided. Parking permits, if required, must be organised in advance. In
the event that they are not made available You will be liable for all additional costs incurred, including any and all
parking charges and fines incurred.
d) Protection of all fixtures and fittings which are not required to be removed during and after the execution of the
works. The Company accepts no liability of failures in this respect through lack of protection.
e) Builder's work, or any form of general preparation required prior to installation, unless otherwise specified.
f) Electrical, plumbing or carpentry work unless otherwise specified.
g) Clearing site of debris unless otherwise specified
h) Drawings, consents or local authority fees etc.
i) Any delays, which are beyond the Company's control, preventing our operatives from carrying out the works
specified or delivering the goods on the dates and times specified, or the Customer and/or their agent or
representative failing to give instructions for any extra works as requested. The Company will levy a charge of £ 36.00
+ VAT per hour per tradesman plus £ 16.00 + VAT for a tradesman's mate. Should it not be possible to redeploy the
operatives to another job a charge for a full 8 hr day will be made.
Subject to the above We will make Our best efforts to complete the agreement within a reasonable time. Once a
delivery/installation and completion dates mentioned in any estimate or quotation or elsewhere are approximate only and
not of any contractual effect and the Company shall not be under any liability to the Customer in respect of any failure to
deliver or complete on any particular date or dates.
16. After confirming acceptance of your order, We will book a date to carry out a template and site survey. We recommend
that You are present at this stage. Where joints are required, consideration will be given to all compromises and they will
be placed in the most practical, discreet and aesthetically pleasing positions. This will be discussed and agreed with You at
template stage. Unless You are present to answer questions and agree any compromises, We will make the decision based
on Our discretion and best endeavours. Our decision will be final.
17. You are responsible for ensuring that all the units upon which the stone is to be placed are level and securely tied into
the wall prior to us arriving to template. All appliances such as sinks, hobs, ranges must also be available.
18. Any changes made to the specifications/template after We have left site will become the customer's responsibility.
19. During the installation, it may be necessary to rake small sections of surface plaster from the walls. This is due to the
logistics of fitting such large and heavy sections of stone into confined spaces. We may also on rare occasions lightly scuff
plasterwork during installations. This is inevitable and unavoidable. Upon completion, You may need the services of a
decorator to make good any light damage, the costs for which will be Your responsibility.
20. All stone products are subject to colour variation and natural veining. The stone eventually used for any order may
differ in look and feel from any sample previously given to the customer.
21. The Company will always use matching slabs for any adjacent pieces of work (from the same block) in order to ensure
consistency as far as possible. However, we cannot absolutely guarantee an exact match of adjacent pieces of worktop
due to variation between and within slabs used. It is unlikely that any variation will be visible to the naked eye.
22. Unless otherwise specified, the fabrication of all worktops will be carried out usually within 5 working days from the
date of template. However, We will not be held liable for any delays which are beyond Our control.
No Party shall be liable for any failure to perform its obligations where such failure is as a result of Acts of God (including
fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities
(whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation,
terrorist activities, nationalisation, government sanction, blockade, embargo, labour dispute, strike, lockout or interruption
or failure of electricity.
Disputes
23. The Company agrees to repair or replace free of charge any goods which, in the opinion of the Company, are defective
due to a manufacturing fault, but only if the same is reported to the Company in writing within seven days of delivery of
the goods to the Customer. The Company will not be responsible for the cost of removing any defective goods from any
place where they are installed or affixed (or making good the area after removal) or for the cost of installing or affixing in
such place any repaired or replacement goods.
24. If we instruct solicitors to pursue You as a result of your breach or default of any of these terms and conditions You
hereby agree to indemnify Us in respect of all damages, losses, costs, or any other expenses incurred by Us in consequence
of such default, to include legal costs (including solicitors or barristers costs and disbursements) incurred in such action(s)
as may be required against You to enforce the terms of this Agreement.
Special considerations:
By proceeding with any order or contract with The Granite House Ltd You agree that You have read and understand the
following:www.thegranitehouse.co.uk
Workshop and Office: Unit 3, Bessemer Close, Bicester, Oxfordshire. OX26 6QE
Tel: 01869 324442 Fax: 01869 241175
Company No: 05213040
25. Natural Stone may appear to have veins, which non-professionals may consider to be filled lines of fracture, yet it is a
completely natural phenomenon. The stone is one solid mass with the vein and is no more or less breakable than the same
stone without the veins. This does not depict a fault or deficiency in the stone.
26. With some types of marbles and granite, it is customary to glue loose pieces together during the production and
possibly provide an adhesive for the back. This technique is not only inevitable but in fact a necessity to deliver a sound
product.
27. Any descriptions of material offered are for guidance only and do not imply suitability for any particular purpose nor
shall the description be construed in any way to be binding on The Granite House Ltd.
28. Large cut outs can weaken the stone. We will advise You on the risk involved in a particular stone. However, if You
decide to proceed contrary to Our professional advice You will be liable for the cost of any replacements of the stone and
agree to compensate Us for such costs. Should a run break across a cut out (i.e. a hob) We may have to re-cut that section
if a reasonable repair cannot be made. In such circumstances We will reserve the right to add a joint across the cut-out
should the working characteristics of the particular stone demand it. We will only attempt a single section once. After this
attempt, the liability will become yours.
29. We will endeavour to use as few joints as possible, however should a section break as a result and require replacing or
the slab be too short, it may be necessary to cut an additional joint to overcome a problem or remove any risk of further
breakage. You will be notified of this and it shall be deemed acceptable unless You are prepared to accept liability should
further breakage /problems occur.
30. All granite and marble work is sealed to help protect the stone from any liquid damaging or staining the surface. This is
carried out in the workshop and in some cases, on site for a second time.
This is not a guarantee against damage and stains, simply a process that may lessen the possibility of such incidents
occurring.
31. The tolerance for stone slab thickness and overhangs is +/- 3mm. This tolerance is industry standard and is usually not
noticeable in the final product. The worktops may need to be shimmed up with laminate packing, adjusting the thickness
to suit the installation. This may also appear as a slight bow in the upper surface of the stone, which may cause a slight
unevenness across the joints.
32. Granite and marble can have natural flaws, pockmarks, veining and irregularities therefore can never be guaranteed to
remain consistent throughout the whole installation. Some granites and marbles are resin treated at source to fill natural
flaws and pockmarks.
33. The colours and pattern within a stone can look different once installed. This may be due to the granite moving in
different plains, the lighting and the other influences in the room. No claim can be made on this account.
34. Breakages can and do occur in the manufacturing process and delays can sometimes result. We will endeavour to finish
the fabrication of the stone within a reasonable time although indicated timescales, on rare occasions, may have to be
revised in light of such breakages.
35. Warranty. All goods supplied by the Company are warranted free from defects for 12 months from the date of supply
(unless otherwise stated). This warranty does not apply to any defect in the goods arising from fair wear and tear, wilful
damage, accident, negligence by you or any third party, use otherwise than as recommended by the Company, failure to
follow the Company instructions, or any alteration or repair carried out without the Company approval.
36. Limitation of liability. The Supplier's total liability in contract, tort (including negligence or breach of statutory duty),
misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of
this agreement, shall be limited to the price paid for the goods.